What happened

Over recent months, Nature’s Farmer Sea has been through a significant transition.

The former company entered liquidation, and the Nature’s Farmer Sea business and assets were subsequently purchased by a new ownership team.

During this process, there was a period of approximately two months when the website, customer service channels and social media accounts were unavailable to us. Although customers had previously been advised that operations would pause for maintenance, we understand that the extended silence caused uncertainty and frustration.

We are sincerely sorry that customers were left without clear answers.

Where things stand today

Nature’s Farmer Sea is now operating under new ownership.

Our website is back online, our team is available, and we are accepting and fulfilling new orders again.

We currently have many of the most popular product lines available, including a selection of your favourite sea moss blends.

This is a fresh chapter for the brand, supported by a new team and a renewed commitment to clear communication, dependable service and high-quality products.

Existing subscriptions

All subscriptions created before the change of ownership have been cancelled.

No previous subscription will restart automatically, and no future subscription payments will be taken under those former arrangements.

Customers who would like to subscribe again can create a new subscription through the website when placing a new order.

Customer information

As part of the liquidation and sale process, the liquidator contacted customers regarding the proposed transfer of relevant customer information to the new company.

Customers were given an opportunity to opt out of that transfer.

Any customer information received by the new company will be handled in accordance with our privacy policy and applicable data-protection requirements.

Previous orders and enquiries

The new ownership team may not have access to every message, order record or conversation that took place before the acquisition.

Customers with an unresolved matter from the previous company are welcome to contact us. We will review the information available and explain what assistance we are able to provide.

Please include:

• Your full name
• The email address used for your order
• Your previous order number, where available
• A brief description of the issue

Our commitment to you

We know that trust is earned through actions, not announcements.

From this point forward, our priorities are simple:

• Clear and timely communication
• Reliable order fulfilment
• Responsive customer support
• Transparency when circumstances change
• Products we are proud to offer

Thank you for your patience and for giving Nature’s Farmer Sea the opportunity to begin again.