Shipping & Returns

Change of Mind Returns
Changed your mind? No worries! If you wish to modify your order, please contact us at info@naturesfarmersea.com within 24 hours of purchase. Since our products are made and packed fresh daily, we have to adhere to the 24 hour deadline to ensure everything is processed smoothly and on time. We appreciate your understanding and support!

General Returns
We offer a 30-day return policy for unopened and sealed Raw Sea Moss products. Proof of purchase (receipt) is required for returns.
Please note that refunds cannot be provided for perishable, opened, or partially consumed products.
To request a refund, contact us at info@naturesfarmersea.com or through our Contact Page.

Shipping costs for returns are the customer’s responsibility. We recommend using Registered Post with tracking, as Natures Farmer Sea cannot be held responsible for lost or damaged items in transit. Once the returned items are received and inspected, we will process any eligible refunds. Please note that the time it takes for the refund to appear in your account depends on your bank’s processing times.

Delivery or Shipping Issues
While we take the utmost care when packing your order, once it leaves our hands, the shipping process is beyond our control. If your order arrives damaged, please contact us at info@naturesfarmersea.com within 48 hours of receiving your goods, providing photo evidence. We will assess the situation and, if necessary, offer a replacement or refund. We understand this can be frustrating, and we thank you for your patience - we are always here to help!

In-Store Purchases
For products purchased from our stockists, please follow the store’s return policy. We will work with the retailer to ensure a fair resolution if needed.

Policy Updates
This Returns Policy may be updated periodically in accordance with Australian Consumer Law. Natures Farmer Sea reserves the right to make amendments when necessary.