FAQs

Q: Can I return the item if it doesn't work for me?

A: If the item is damaged or faulty just reach our to us immediately and we will replace for you.
We are here to help

Exceptional support. You can contact us by sending your message here: Contact Page

Q: How do I check the status of my order?

A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page. 

Q. When will i receive my order?

A. All orders will be posted Monday to Thursday Morning. Production of Sea Moss gels will begin to correctly align with these Postage days. Inclusive of a 2 -3 day production time.

Q: How can I get in contact with you?

A: We handle customer service through email. Click Here to open up a chat with us and let us know if you have any questions or concerns.

Q: Do you offer a refund if I don't like the product?

A: Please view our returns policy, we do not offer refunds on our perishable food items we can replace items that are damaged, or faulty. Just reach out to us as soon as you receive your product and we will get things fixed for you.

There is no downside. Our clients keep reporting how much it is helping them in their day to day life!

Q: How do I order on your website?

A: Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Check is secured by Paypal - Mastercard - Visa.