Data Deletion Instructions

You can request deletion of personal information held by Natures Farmer Sea in connection with our Facebook and Instagram customer-support services, including our chatwoot_nfs app.

How to request deletion

Email info@naturesfarmersea.com with the subject Facebook or Instagram data deletion request.

Please include:

  • The Facebook profile link or Instagram username associated with your request.
  • Links to relevant posts or comments, or the approximate date of your conversation with us.
  • A brief description of the information you want deleted.

Provide only the details needed to help us locate your information. Do not send passwords, access tokens, payment details or identity documents with your initial request.

What happens next

We will review your request and may ask for additional information reasonably needed to verify that the request relates to you. We will explain the next steps and the expected timeframe.

Our review covers relevant personal information held in our customer-support systems, including Chatwoot and our connected comment-management service. This may include profile identifiers, usernames, messages, comments and associated support records.

We will tell you the outcome of your request, including what has been deleted and any information that must be retained, the reason, and applicable retention arrangements. We will also explain any limitations affecting backup copies.

Information on Facebook and Instagram

This request concerns copies held by Natures Farmer Sea. It does not automatically delete your Facebook or Instagram account, or remove original posts and comments from Meta's platforms. Use the controls on those platforms to manage your original content, or tell us if you also need help with content on our business pages.

Privacy enquiries

For questions about this process, contact info@naturesfarmersea.com. Read our Privacy Policy for more information.